Delivering Critical Infrastructure

The customer needed to optimise a legacy part of their European network that was underperforming operationally and didn’t have the scalability to meet the company’s current needs and growth plans.

• The existing 10Gb network had been scoped to meet the smaller, historic requirements of the company and didn’t have the bandwidth capacity to meet current and future customer.

• The network’s existing DWDM equipment had become outdated, lagging in performance compared to more efficient and cost-effective options available, and had become increasingly more resource-heavy to maintain.

• The number of services and customers in the region had grown over time. Network requirements now outpaced the current local vendor’s capabilities, causing a bottleneck of service delivery.

• The same vendor‘s lack of process, documentation and expertise meant that visibility of the region’s network services was poor, making it difficult to manage effectively. The experience was inconsistent with the standards of the customer’s global network.

• Any network refresh would need to be delivered rapidly, professionally and the existing live services in the region would need to be seamlessly migrated from the current network. 

Faced with degrading service levels for its existing customers, the company not only needed a physical bandwidth and hardware upgrade, but an upgrade to the quality of network management. They wanted the core network to be consistently reliable and ‘worry-free’ for them as it delivered digital solutions to their customers.

After assessing the current network challenges and new requirements with the customer, euNetworks network engineering team designed and built a new private managed network solution. For us, that’s our Private Connect. This soution encompassed the customer’s choice of new hardware and equipment, with a bespoke network topology that delivered high-capacity bandwidth connectivity between the customer’s key locations and data centres. All managed 24/7 by euNetworks’ Network Operations Centre.

• Upgraded bandwidth capacity for new growth From a limiting 10Gb network to a new 100Gb capacity from day 1 of the new solution, with the ability to further upgrade to euNetworks’ 400Gb bandwidth capabilities seamlessly in the future.

• New hardware for new capabilities The customer’s choice of replacement DWDM equipment, selected for its cost-efficiency, new features and higher performance levels.

• Expert network management euNetworks’ 24/7 Network Operations Centre (NOC) manages the solution, backed by disciplined SLAs and visible availability metrics. An experienced team fully focused on core network performance, rapid fault fixing and service availability.

• Full network and service visibility All services and network routing information documented and available. KMZ maps with street level detail of network routing and diversity.

• Seamlessly migrated Over 150 live services transitioned onto the new solution by euNetworks expert delivery team, with no impact to customers.

Improved Reliability and Performance

New rapidly available high bandwidth capacity allows the company to quickly add more services and comfortably grow its customer base. A more robust and dependable network infrastructure has removed the previous operational issues and delivers high service availability and an improved end-customer experience.

Detailed Network Visibility

With more reliable and visible network management in this region, the customer has the data and capabilities to meet the performance standards of its wider, global network. Enhanced network responsiveness The customer can rely on a network that ‘just works’, underpinned by euNetworks’ NOC team. This has allowed the customer to focus its IT resources on further developing its own digital solutions – what it does best!